Apple’s published guidelines include but are not limited to information contained in technical specifications, user manuals and service communications.” Specifically, Apple’s warranty covers the following: “Apple warrants the Apple-branded iPhone, iPad or iPod hardware product and accessories contained in the original packaging (“Apple Product”) against defects in materials and workmanship when used normally in accordance with Apple’s published guidelines for a period of ONE (1) YEAR from the date of original retail purchase by the end-user purchaser (“Warranty Period”). Your likelihood of getting a replacement iPhone – or at least a fix – depends in part on whether your iPhone is in warranty, is part of a recall, or if you have insurance. But when it comes to the iPhone, people seem to have high expectations, either because they spent so much on the phone in the first place, or because when you sign up to a contract for a year or two you expect the phone to last the journey.

It’s actually quite unusual to expect a company to replace a product when you break it. Should Apple replace or mend your iPhone? If you’d prefer a DIY approach, take a look at our guide to theīest tools for repairing & upgrading Macs & iPhones. But these repairs could still invalidate your warranty or mean that your iPhone doesn’t qualify for a replacement should it become part of an However, Apple’s stance on third-party fixes has changed over time, and it has begun to let more third-party stores mend iPhones, even providing the parts and training necessary.

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